Ordering, Payments, and Delivery
Online ordering has never been easier with our updated website
Rather not order online? We offer other convenient methods for ordering our products:
Phone – 301-987-2667
Fax – 301-987-2687
Accepted Payment Methods
A Purchase Order Number or Credit Card Number must be provided at the time of the order for processing. If you are placing the order with a credit card, you will be charged prior to the product shipment. Purchase Order payments are to be made in net 30 days.
The invoice will be mailed to the billing address specified on your order. If you would prefer to receive your invoice via email, please select “e-mail” on Account Information page for online order.
If you are placing an order through other methods, please indicate that you wish to receive the invoice via e-mail on your purchase order.
If order was placed using purchase order, our payment terms is Net 30 days from the date of the invoice.
Sales Tax and Tax Exemption
Sales taxes are collected on all of the orders shipped to Wisconsin, Indiana, and Maryland according to the sales tax rate set by the state unless tax exemption information (Tax Exemption Certificate, and Number) is provided at the time of the order.
You may email (email@example.com) or fax (301)987-2687 a copy of your certificate.
Invoices will reflect sales tax (if collected for that state) until the certificate copy is received.
For states other than Indiana, Maryland, and Wisconsin, it is customer’s responsibility to file the sales tax.
- Orders received by 2:00pm EST on Monday to Thursday are shipped on the same day.
- Orders received after 2:00pm EST on Monday to Wednesday are shipped on the following day.
- Orders received after 2:00pm EST on Thursday and all of Friday are shipped on the next Monday.
- We may arrange to appropriate shipping date based on holiday.
If the ordered products are out of stock at our US office, it may take 10 to 14 days for the product to ship. If you have any additional questions or concerns, please contact Customer Service.
If your organization would prefer using a different account, please include your FedEx or UPS account number to the order.
Our products are shipped from Rockville, MD.
|Shipments with no ice||Shipments containing ice|
|$35 total flat rate shipping and handling fee||$45 total flat rate shipping fee|
|Second-day shipping||Overnight Shipping|
$10 will be added for overnight shipping requests for items shipped with no ice.
*The rates apply to delivery in the US only. If you would like to know the delivery rate and you are located outside of the US, please contact our Customer Service.
*For the shipment to Hawaii and Alaska, please contact our Customer Service.